Privacy Policy

PRIVACY POLICY
THE ESTATE OF RIVENDELL FARM

Privacy Policy

The Estate of Rivendell Farm

The Estate of Rivendell Farm is committed to protecting your privacy and handling your personal information with care, respect and confidentiality. We value the trust you place in us and are committed to protecting your personal information in accordance with applicable privacy laws.

1. What is Personal Information and Why Do We Collect It?

Personal information is any information that identifies you as an individual.

This may include:

Your name
Postal address
Email address
Phone number
Wedding or event date
Wedding or event details
Guest numbers and booking requirements
Enquiry, reservation and payment details

We collect this information so we can:

Respond to your enquiries
Provide information about The Estate and our facilities
Prepare quotes and manage bookings
Coordinate weddings, celebrations, events and accommodation
Communicate with you before, during and after your visit
Process payments and invoices
Maintain accurate business records
Meet our legal and business obligations

We collect personal information when you contact us, complete enquiry or booking forms, make a reservation, attend an event, communicate with us by phone, email or social media, or visit our website.

2. Sensitive Information

The Estate of Rivendell Farm does not generally collect sensitive personal information. If sensitive information is provided to us, it will only be collected and used with your consent or where required or authorised by law. Any information you choose to share with us will be treated respectfully and kept confidential.

3. Information Collected from Third Parties

Where possible, we collect your personal information directly from you. Occasionally, information may be provided by a wedding planner, event coordinator, accommodation booking platform or another authorised person involved in organising your wedding or event. Where appropriate, we will ensure you are aware of the information received and the reason it has been shared.

4. Disclosure of Personal Information

Your personal information may be disclosed only when necessary to support our business operations and provide our services, including to:

Service providers assisting with bookings, accommodation or event arrangements
Wedding planners, suppliers or event coordinators where authorised by you
Payment processing providers
Professional advisers such as accountants or legal representatives
Government authorities where required by law

We do not sell, rent or trade your personal information to third parties.

5. Security of Your Information

The Estate of Rivendell Farm takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely in electronic and, where necessary, paper records. We continually review our processes to help keep your information safe and secure.

6. Access to Your Personal Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date. To protect your privacy, we may request proof of identity before releasing information.

There is generally no charge to request access. However, a reasonable administrative fee may apply where copies of documents or additional services are requested, where permitted by law.

7. Maintaining the Accuracy of Your Information

We are committed to maintaining accurate and up-to-date records. If your contact details, booking information or event arrangements change, please let us know as soon as possible so we can update our records.

8. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our business practices or legal obligations.

The latest version will always be available on our website.

9. Privacy Enquiries

If you have any questions, concerns or would like further information about this Privacy Policy or how your personal information is handled, please contact The Estate of Rivendell Farm through the contact details provided on our website.

John Marshall

The Estate of Rivendell Farm

A place for love, connection and beautiful moments.

Website: www.rivendellfarmestateeastgippsland.com

Email: info@rivendellfarmestateeastgippsland.com